Q1. How do I check month and year of production of my Chevrolet vehicle?

• You can check the same using your 17 digit VIN number for Chevrolet vehicle manufactured after 2004.
  The 7th Digit is the code for month of production. Alphabet A to H represents Jan to August and J to M represents September to December respectively.
• The 9th Digit is the code for year of production. Numeric digit 4 to 9 represents 2004 to 2009, Alphabet A to H represents 2010 to 2017, J to N represents 2018 to 2022 respectively.

Q2. Is Chevrolet currently offering any incentives or Special Offers?

Incentive offers vary throughout the year. To see Chevrolet's national or regional incentives visit the Chevrolet Special Offers page or, to inquire about any potential local offers, visit your nearest Chevrolet Dealer. If you would prefer to contact us by phone, we can be reached at 1800 208 8080 7 days a week, 24 hours a day. Or email us at gmi.cac@gm.com

Q3. What are the different option packages and prices for all car models?

Because the available options and their prices vary from model to model, it's best to ask your dealer for the specifics. He or she will be glad to explain the options available for the model you're interested in. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator

Q4. How can I obtain additional information about a new Chevrolet car before the vehicle is launched? 

Most new Chevrolet launch vehicles have a page/link on the Chevrolet website that allows you to sign up and receive email updates. Additionally, Chevrolet may decide to conduct a pre-launch campaign in the media/online space. The other good source of such information is presence at Auto Expos or articles in car and bike magazines.

Q5. Can I purchase a Chevrolet directly from the factory?

No. However, you may order a vehicle from the factory through an authorized Chevrolet dealer. To locate a Chevrolet dealer please visit the Chevrolet Dealer Locator

Q6. Where can I find information about air bags on Chevrolet vehicles?

To learn about the specific items on your vehicle, please refer to Chevrolet Owner's Manual. The safety specifications for each car are also highlighted on the Chevrolet Website for each carline. For instance, to view Cruze safety features, please visit

Q7. What is the difference between all-wheel drive and four-wheel drive?

A vehicle equipped with all-wheel drive temporarily transfers power to all four driving wheels automatically when the need is sensed by the vehicle. A vehicle equipped with four-wheel drive (4x4) can transfer power from two wheels to all four wheels upon driver demand, usually by pushing a button or turning a switch.

Q8. What is the difference between Kerb Weight and Gross Vehicle Weight?

Kerb Weight is the weight of an empty vehicle (without payload or driver) with standard equipment, fuel, coolant, and oil. It is also known as the vehicle weight. Gross Vehicle Weight is the actual weight of the entire vehicle and its contents, including fuel and occupants.

Q9. Can I take my Chevrolet to any GM dealership for warranty repairs?

Yes, these repairs must be performed by an Authorized Chevrolet dealer. It's in your best interest to take your vehicle to a Chevrolet dealer for all repairs since they are the most knowledgeable about the particulars of your vehicle.

Q10. Whom do I contact if I have a concern regarding my vehicle?

Your satisfaction and goodwill are important to your dealer and to Chevrolet. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer's sales or service departments. The first step is to discuss your concern with a member of dealership management. Normally, concerns can be quickly resolved at that level. To locate a Chevrolet dealer, please contact Chevrolet Dealer Locator or call Chevrolet Assistance Centre: 1800 208 8080

Q11. What type of oil should I use in my Chevrolet vehicle?

There are many variables that determine the type of oil and how often an oil change is needed (climate, drive time, highway or city driving, etc.). You can find details specific to your vehicle by looking in your Owner's Manual under "Oil, Engine."

Q12. What makes an air bag inflate?

In a frontal or near-frontal impact of sufficient severity, the air bag sensing system detects that the vehicle is suddenly stopping as a result of a crash. The sensing system triggers a release of inflation gas. This gas inflates the air bag. The inflator, air bag, and related hardware are all part of the air bag module packed inside the steering wheel for the driver air bag and in the instrument panel for the right front passenger air bag.

Q13. When should an air bag inflate?

The air bag is designed to inflate in moderate to severe frontal or near-frontal crashes. The air bag will inflate only if the impact speed is above the system's designed "threshold level." If your vehicle goes straight into a wall that doesn't move or deform, the threshold level is about 14 to 18 mph (23 to 29 km/h). The threshold level can vary, however, with specific vehicle design, so that it can be somewhat above or below this range. If your vehicle strikes something that will move or deform, such as a parked car, the threshold level will be higher. Inflation is determined by the angle of the impact and the vehicle's deceleration.

Q14. Will a side or rear impact or rollover cause the air bag to deploy?

If the vehicle is equipped with seat mounted side impact or roof rail mounted head curtain air bags, those will deploy in a side impact. If the vehicle is equipped with a roll over capable head curtain air bags, a roll over sensor will deploy the head curtain air bags in a roll over incident. The frontal air bags will not deploy in a side impact or roll over, unless there is also a front or front-corner impact of sufficient severity to trigger the frontal airbags. The airbags will not deploy in a rear impact.

Q15. Is it still necessary to wear a safety belt with the Air Bag?

Yes! The air bag supplements the protection provided by the shoulder belts. Remember, the air bag is designed to inflate in moderate-to-severe frontal and near-frontal crashes. Safety belts can provide protection in impacts other than frontal and near-frontal collisions.

Q16. What kind of child-safety seats should I use in my Chevrolet vehicle?

There are no specific child restraints that Chevrolet recommends or endorses, but Chevrolet's seats and safety belt systems have been designed to accommodate child restraints. However, we cannot be certain that all child restraints will be compatible with Chevrolet vehicles.

Q17. Is Chevrolet part of General Motors?

Chevrolet is a division of General Motors.

Q18. I would like Chevrolet to grant me permission to use an image from the site and let me link from my site to Chevrolet. What should I do?

Unfortunately, Chevrolet cannot allow images from the Chevrolet site to be posted on other sites. Feel free to link the Chevrolet site to your site.

Q19. My dealer closed. Can I go to a local dealer that is right around the corner for warranty service?

For warranty repairs that don't create a significant inconvenience (i.e., the vehicle is drivable and does not pose a safety risk), customers need to take their vehicle to a dealership that currently sells and services their brand. If the customer believes that the issue they are facing does create a significant inconvenience, they can take their vehicle to any Chevrolet dealership for warranty repairs. In these cases, the Chevrolet dealership must determine if it has the training and tools necessary to perform a warranty repair on another vehicle make.

Q20. How do I receive an electronic vehicle brochure?

To download an electronic vehicle brochure, simply visit Download a Brochure section on the Chevrolet web site.

Q21. For exchange purposes how is the value of my Chevrolet vehicle determined/evaluated?

The value of your vehicle is evaluated by experts and could vary based on many factors, including mileage, the overall condition of your vehicle, the popularity of your vehicle and current regional market conditions. Check with our Pre-Owned Vehicles information tab in the current website for more details.